Terms of Service, Vietnam Visa Service, Vietnam Visa for Tourists
ACCEPTANCE OF TERMS
If you submitted and notified us to cancel the application when we have not proceeded your application, you will be refunded your money minus transaction service fee of USD 3.00.
If you submitted and your application is declined by the Vietnam Immigration Department, you will not be refunded your money.
Mistakes are unavoidable. We suggest that you check the details you have filled and the details on the approval letter carefully.
+ The working duration to proceed your visa application is counted only when we received the full final details you confirmed.
+ If you find any errors on the letter of approval, please inform us immediately by EMAIL. If we do not receive any email for error correction within 7 days from the time we send out the letter of approval and before you come, we will not be responsible for any failed applications, declined entries or losses.
+ If you make any change to the flight details you provided, please inform us at least 4 working hours (Viet Nam time) before your arrival flight by email or via our hotline. In case we receive the information too late (e.g. no email or no phone call to inform at least 4 working hours before your arrival time), we will try our best to support you but are not responsible for the information changed and the customers have to bear for the service costs that you have paid.
Date format: mm/dd/yyyy
Time Zone: Vietnam standard time - GMT +7
Working days: All week days except Saturday, Sunday and national holidays
Working hours: from 8:00 to 10:30AM and from 2:00 to 4:00PM on working days (Viet Nam time, GMT+7)
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 or 3 months). For example: 3-month multiple entry visa means you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 3 calendar consecutive months.
PROCESSING TIME AND SERVICE COMPLETION
Please note that we only process application after your successful payment.
The normal duration to process an approval letter for visa upon arrival regulated by the Vietnam Immigration Department is 5 working days. However, if you book the service through us, it takes only 2 working days. For urgent cases, we are happy to support within 8 working hours to 4 working hours, which is NOT applied for 3-month multiple entry visa.
Working hours to apply visa are from 08:00 - 10:30 and 14:00 - 16:00 during weekday from Monday to Friday, except for national holidays.
The proceeding hours are counted only when we receive your full payment and all your right and full application information details which are accepted by the Vietnam Immigration Department. If Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations, it will not be our fault.
Our service provided is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 7 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.
Please be noted that Chinese citizens fly from China via any airlines will not be able to apply their visa applications within 4 or 8 working hours. Standard processing (2 working days) will apply for this group. Visa(s) will be picked up by applicant(s) at Vietnam Embassy in China.
Any Chinese citizenship should check our email carefully within 30 minutes after your booking.
In case of natural catastrophe, city-wide light cutoff, Vietnam Immigration Department system error, sudden new policies from the government and so on that we can not process your urgent 8 or 4 working hours or your standard process (within 2 working days), we will would like to solve as follows:
a. For urgent cases:
- If you pay for the “super urgent service” (4 working hours) but receive the result of your application between 4 to 8 working hours, we will refund you the difference between the fee of the “super urgent service” and the “urgent service”.
- If you pay for the “urgent service” but not receive the result of your application within 8 working hours, we will refund you the difference between the fee of the "urgent service" and the "normal service".
b. For normal/standard case, we will support you with refunding 20% of your fee.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.
The letter of approval is issued separately for each application, however, in some cases (During high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision. If you have special request for separate letter of approval, please email us at firstname.lastname@example.org
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